FAQ

Orders & Shipping

How do I place an order?

To place an order, select the OSPRIYO Christmas figurine or decorative collectible you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your OSPRIYO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to product condition, LED lighting functions, or other product details

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does OSPRIYO offer?

OSPRIYO offers a curated collection of Christmas-themed figurines and decorative collectibles inspired by winter wonderlands, romantic fairy tales, and charming woodland scenes.

Our collection features delicate snow-inspired ceramic finishes, warm LED micro-light details, imaginative miniature vehicles and buildings, cozy festive gift-box designs, and adorable forest animal characters. These designs combine intricate craftsmanship with a playful holiday atmosphere to bring warmth and seasonal charm to your home.

Available products may change as new collections and designs are introduced.

Are OSPRIYO products made with different materials and finishes?

Materials, finishes, decorative details, LED lighting features, and construction may vary depending on the product.

Due to manufacturing processes and product variations, slight differences in:

  • Shape
  • Texture
  • Color
  • Finish
  • Snow-inspired surface details
  • Decorative elements
  • LED lighting appearance, where applicable

may occur between individual products or production batches.

These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, decorative details, and LED lighting effects as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for OSPRIYO Christmas figurines and decorations?

For most OSPRIYO decorative figurines:

  • Handle figurines and decorative pieces carefully.
  • Avoid dropping, strong impact, or excessive pressure.
  • Keep products clean and dry unless the product instructions state otherwise.
  • Use a soft, dry cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners and abrasive materials.
  • Handle delicate decorative details with care.
  • Follow any product-specific care instructions provided with your item.

Products with snow-inspired finishes, ceramic-style textures, or intricate decorative elements may require additional care to preserve their appearance.

How should I care for products with LED lighting features?

For OSPRIYO products featuring LED micro-lights or other lighting details:

  • Handle the product and its components carefully.
  • Follow the product-specific operating and care instructions.
  • Keep electrical or lighting components away from excessive moisture unless the product is specifically designed for such conditions.
  • Avoid pulling, twisting, or applying excessive force to any cables or connectors, where applicable.
  • Stop using the lighting function if any component appears damaged.
  • Do not force open or modify internal components.
  • Store the product carefully when it is not in use.

What should I do if a figurine or LED lighting feature has an issue?

If your OSPRIYO product experiences a problem, inspect it carefully and avoid forcing, opening, or modifying the affected component.

Where applicable, check:

  • The product's assembly and placement
  • Any included accessories
  • The condition of visible components
  • The power or battery connection, if applicable
  • The product-specific operating instructions

If the issue continues, please contact our customer support team for assistance.

Can I use OSPRIYO Christmas decorations outdoors?

Unless a product page specifically states otherwise, OSPRIYO Christmas figurines and decorative collectibles are intended primarily for indoor display.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does OSPRIYO offer a warranty?

Eligible OSPRIYO products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your OSPRIYO figurine or decorative collectible experiences an issue involving its structure, surface finish, decorative details, LED lighting feature, included accessories, or other product components, please avoid forcing, opening, or modifying the affected part.

If the problem continues, please contact:

Email: service@ospriyo.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

OSPRIYO does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials and finishes
  • Colors and decorative details
  • LED lighting features, where applicable
  • Power or battery requirements, where applicable
  • Included accessories
  • Care instructions
  • Recommended usage and display

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or LED lighting effects look different in person?

Yes. Product colors, finishes, and LED lighting effects may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do Christmas figurines have identical finishes and details?

Not necessarily.

Products featuring snow-inspired textures, ceramic-style finishes, intricate decorative elements, miniature buildings, festive gift-box designs, or woodland animal figures may show slight differences between individual products or production batches.

These minor variations are considered normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@ospriyo.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: OSPRIYO

Website: ospriyo.com

Legal Entity:
Xi'an Zhenyu Network Technology Co., Ltd.

Registered Address:
Room 1502-1, Block B, Shangpin International, No. 88 Gaoxin Road, High-Tech Zone, Xi'an, Shaanxi Province, China

Unified Social Credit Code:
91610131MAE9F8RH50

Customer Support Email:
service@ospriyo.com

OSPRIYO โ€” Bringing Winter Fairytales and Festive Warmth into Your Home.

Discover enchanting Christmas figurines, charming winter scenes, and festive decorative collections from OSPRIYO.