Product Support & Warranty

At OSPRIYO, we are committed to providing carefully crafted Christmas figurines and decorative collectibles, along with a clear and reliable support experience for every customer.

Our collection features enchanting miniature vehicles and buildings, cozy festive gift boxes, and adorable forest animal figures. Each product combines delicate snow-scene textures, refined craftsmanship, and warm LED micro-light details to bring a whimsical holiday atmosphere into your home. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most OSPRIYO products purchased through ospriyo.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, we may provide:

  • A replacement product
  • A replacement component or accessory, where available
  • Store credit
  • A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.

What Is Covered

Manufacturing Defects

Defects in materials or workmanship that affect the normal condition, structure, or functionality of the product.

LED Micro-Light Function Issues

Eligible issues involving:

  • LED micro-light components
  • Lighting functions included with the decorative figurine
  • Power connections, where applicable
  • Battery or power functions, where applicable
  • Switches or control functions, where applicable
  • Internal components affecting normal operation

Such issues must occur during normal intended use and not result from misuse or external damage.

Structural Defects

Problems with the product's construction, assembly, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper assembly or handling
  • Misuse or use outside the product's intended purpose
  • Use with incompatible batteries, power sources, or accessories, where applicable
  • Exposure to excessive moisture, water, heat, chemicals, or unsuitable environments
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Loss or theft
  • Damage occurring after the applicable warranty period

Minor variations in color, finish, texture, snow-scene details, material appearance, or decorative elements are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your OSPRIYO product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request quickly, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue where possible
  • Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

  • A comparable replacement product
  • A replacement component where available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related functional issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product
  • Any damaged internal packaging

This information helps us review your request more efficiently.

Product Care

To help maintain your OSPRIYO Christmas figurines and decorative collectibles in good condition:

  • Follow all included product instructions.
  • Use the product only for its intended purpose.
  • Handle figurines, miniature structures, decorative details, and LED components carefully.
  • Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals.
  • Use suitable cleaning methods and materials.
  • Avoid excessive pressure, bending, twisting, or impact.
  • Store accessories properly when not in use.
  • Follow the applicable instructions for LED micro-light features and any included power accessories.

Improper use, handling, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.

Brand: OSPRIYO

Website: ospriyo.com

Legal Entity:
Xi'an Zhenyu Network Technology Co., Ltd.

Registered Address:
Room 1502-1, Block B, Shangpin International, No. 88 Gaoxin Road, High-Tech Zone, Xi'an, Shaanxi Province, China

Unified Social Credit Code:
91610131MAE9F8RH50

Customer Support Email:
service@ospriyo.com

We aim to respond to customer inquiries within 24–48 business hours.

OSPRIYO — Whimsical Christmas Figurines for a Cozy Holiday Home.