Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through ospriyo.com.

ospriyo.com is operated by Xi'an Zhenyu Network Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on ospriyo.com.

Scope of These Terms

These Terms apply to purchases of products offered through ospriyo.com.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Support & Warranty information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, decorative details, functionality, pricing, images, and availability as accurately as possible.

OSPRIYO products may include:

• Christmas figurines and decorative collectibles
• Whimsical miniature vehicle and building scenes
• Festive gift box decorations
• Charming forest animal figurines
• Snow-inspired decorative scenes with warm LED micro-light details where featured

Our collection combines delicate snow-scene ceramic-like textures, imaginative fairytale designs, and carefully crafted decorative details to create a cozy and playful holiday atmosphere.

Actual product appearance may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Manufacturing tolerances
• Material or finish variations
• Product batch differences
• Packaging or design updates

Products featuring different textures, colors, finishes, decorative details, or LED micro-light effects may have minor variations in appearance. Such variations are considered normal characteristics of manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Some OSPRIYO Christmas figurines may include decorative LED micro-light details or other features specified on the relevant product page.

Customers are responsible for reviewing product descriptions, dimensions, materials, specifications, included components, care instructions, and intended use before purchasing or using a product.

Product designs, decorative elements, materials, LED features, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, OSPRIYO does not guarantee compatibility with third-party replacement parts, accessories, or components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

OSPRIYO reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@ospriyo.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on ospriyo.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

• Product model
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

OSPRIYO may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

OSPRIYO may occasionally provide promotional benefits, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

OSPRIYO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of OSPRIYO's reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation disruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

OSPRIYO Christmas figurines may feature delicate decorative surfaces, miniature structures, small decorative elements, and LED micro-light details. We take reasonable measures to package products carefully for transportation. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact OSPRIYO before returning a product so our customer support team can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your OSPRIYO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

• Cracked, chipped, or damaged decorative surfaces
• Miniature vehicle or building components
• Forest animal figurines or other decorative elements
• LED micro-light details where featured
• Missing or incorrect items
• Other product components or accessories

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the original packaging
• A photograph of the shipping label
• A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

OSPRIYO products should be used only for their intended purpose and according to:

• Product instructions
• Product specifications
• Care recommendations
• Product-specific guidance

For Christmas figurines and decorative collectibles:

• Handle figurines carefully to avoid drops, impacts, or excessive pressure.
• Place decorative pieces on stable, level surfaces.
• Keep delicate surfaces and small decorative elements away from unnecessary impact.
• Follow the product-specific care instructions when cleaning or storing figurines.
• Keep products away from excessive moisture unless the individual product is specifically designed for such conditions.
• Where LED micro-light details are included, follow the instructions provided for the specific product.
• Keep small decorative components away from young children and pets where they may present a risk.

Product materials, decorative finishes, and care requirements may vary. Please refer to the relevant product page and any included instructions for guidance specific to your item.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, OSPRIYO Christmas figurines and decorative collectibles are intended primarily for indoor display.

Products should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed on ospriyo.com are provided as product references.

Minor variations may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Product batch differences
• Design updates

Christmas figurines may have slight differences in color tone, surface texture, finish, snow-inspired details, decorative elements, or the appearance of LED micro-light effects due to manufacturing and display conditions.

Product Support and Warranty

Certain OSPRIYO products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Warranty information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through ospriyo.com are intended primarily for lawful personal, household, decorative, collecting, or gift use unless otherwise agreed by OSPRIYO in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use ospriyo.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activities

OSPRIYO may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• OSPRIYO branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content

is owned by, licensed to, or used with authorization by OSPRIYO, Xi'an Zhenyu Network Technology Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

OSPRIYO may use third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate under their own terms and privacy policies.

OSPRIYO is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that OSPRIYO may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, ospriyo.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur.

Limitation of Liability

To the fullest extent permitted by applicable law, OSPRIYO and Xi'an Zhenyu Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacement
• Returns
• Refunds
• Cancellations

Changes to These Terms

OSPRIYO may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, an OSPRIYO product, or our store policies, please contact us:

Brand: OSPRIYO

Website: ospriyo.com

Legal Entity:
Xi'an Zhenyu Network Technology Co., Ltd.

Registered Address:
Room 1502-1, Block B, Shangpin International, No. 88 Gaoxin Road, High-Tech Zone, Xi'an, Shaanxi Province, China

Unified Social Credit Code:
91610131MAE9F8RH50

Customer Support Email:
service@ospriyo.com

ospriyo.com is operated by Xi'an Zhenyu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.